Customer Support
Use cases for structured intake and triage—so support doesn’t derail delivery work.
Portal requests with triage
Let clients submit requests in a portal, route them to the right project, and keep status visible without back-and-forth.
Centralize client conversations
Keep client communication tied to the organization and project, so context is searchable and shared across the team.
Link support work to delivery
Prevent support work from becoming invisible by linking issues to tasks, runs, and artifacts in the active project.
Share documents with clients
Publish client-safe documents in the portal: requirements, timelines, and deliverables—without exposing internal notes.
Status updates with fewer meetings
Use consistent project updates, timelines, and portal views to reduce meeting load and repetitive reporting.
